DOKU Appoints Chris Yeo as the New CEO, Seeks to Expand Footprint Across Southeast Asia

JAKARTADAILY.ID - Indonesian online payment gateway DOKU announced the appointment of Chris Yeo as the new CEO of the company.

In a statement sent to JakartaDaily.id on July 28, 2022, DOKU said it seeks to leap forward to expand its footprint across Southeast Asia.

"Having gained a wealth of experience in Payments at GrabPay and PayPal, Chris will be
looking forward to accelerating DOKU’s evolution, identifying new strategic partners and
broadening the company’s product suite," the statement said.

Also read: Indonesian Payment Platform DOKU Expands to Malaysia, Acquires Payment Gateway senangPay for .5 Million

Prior to joining DOKU, Chris Yeo was the Managing Director and Head of GrabPay and GrabRewards at Grab Financial Group. 

At DOKU, he will work closely with the previous DOKU CEO Thong Sennelius, who will remain as a member of the DOKU Board of Directors.

DOKU's co-founders have high hopes for the onboarding of Chris Yeo.

"Chris brings the right expertise at the right time to lead DOKU into the next stage of growth. With his extensive regional and international experience, Chris will expand DOKU’s presence throughout Southeast Asia, deploying his expertise, relationships, and knowledge of mobile-based payments to guide DOKU’s continued expansion," DOKU Co-Founder and Chief Operating Officer Nabilah Alsagoff said in the statement.

Initiating its businesses in Indonesia 14 years ago, DOKU claims it is the first online payment gateway in the archipelago nation.

Now, it has expanded its product offerings and is now a complete payments platform that offers the widest suite of online and offline payment products and value-added services in the country.

Nabilah added that having secured a strong foothold in Indonesia, it is now the time for DOKU "to explore servicing merchants in neighboring countries, by implementing DOKU’s best practices, products, and innovative features."

DOKU has improvized in many of its services to cater to the need of enterprises and large businesses, including by offering customized solutions to meet complex payment needs.

It said the platform is the only payment platform in Indonesia to offer a "T+0 same day
settlement" feature in the aggregator model that is tailored to fit the needs of mutual funds
merchants, as required by the Financial Services Authority (OJK) for online mutual funds purchases.

"We value service excellence when dealing with our merchants and ensure our dedicated
account management teams provide a high level of service. DOKU processes over 100
a million transactions per year and therefore, a strong fraud and risk management system is
key to ensure every transaction is successful," said DOKU Co-Founder and Chief Marketing Officer Himelda Renuat.