BNI's Profit Soared 232 percent in 2021, Mobile Banking User Growth Shows Positive Signs for the Company

JAKARTADAILY.ID – PT Bank Negara Indonesia (Persero) Tbk or BNI managed to make a positive jump in recovery in the 2021 financial year. The bank with the stock code BBNI managed to record a profit of Rp 10.89 trillion, growing 232.2 percent year on year (yoy), or double the profit in 2020.

The source of this growth is digital services, where BNI Mobile Banking is the mainstay. As the Product Champion of digital services, BNI Mobile Banking strengthens the Company's optimism going forward in 2022.

The public's need for digital transactions is increasing along with the ease of services offered by banks. That is why BNI continues to innovate features that make it easier for customers so as to encourage user improvement and BNI Mobile Banking transaction performance.

BNI Deputy President Director Adi Sulistyowati explained that the number of mobile banking users as of May 2022 had reached 11.8 million, an increase of 32 percent on an annual basis.

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The number of BNI Mobile Banking transactions is still growing aggressively with growth in May 2022 reaching 33 percent on an annual basis. Nominal transactions in BNI Mobile Banking also increased by 23 percent on an annual basis.

"Of course, this achievement is a reflection of our efforts to continuously improve and increase the added value of the services provided through BNI Mobile Banking," she said in a press release.

Adi Sulistyowati, who is familiarly called Susi, continued that the added value is in the form of sustainable development.

The Company presents various innovative features based on user needs, as well as technology development for the needs of retail and business customers, and supports the transformation of services to digital.

BNI also encourages the growth of user acquisition and transaction activation through various programs and promotions from the BNI side as well as collaboration with partners who play a role in presenting transactional features in BNI mobile banking such as e-wallet, telecommunications providers, switching companies, and others.

"Of course, all of this is done with the hope of maintaining and increasing customer attractiveness and satisfaction so as to increase the use of BNI Mobile Banking," she said.

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Susi argues that banking competition is currently focused on providing reliable services through digital banking channels. In fact, many digital banks and other financial institutions have also introduced new service innovations that motivate BNI to continue to provide excellent service to BNI Mobile Banking.

"BNI also routinely improves mobile banking services every month in the form of continuous improvement, capability enhancement, as well as new innovation feature services to provide added value for customers using BNI Mobile Banking," she added.